HOW IT WORKS

From one phone call to a steady rhythm of care.

Four simple steps, and one nurse with you through all of them.

THE FIRST FOUR WEEKS

What happens, in order

Nothing is rushed, and nothing is decided without you. Here is exactly what to expect.

Free 15-minute consult

Tell us what’s happening. We’ll listen, ask a few questions, and let you know honestly whether Keystone is the right fit for your family.

No cost, no obligation, and no pressure to decide on the call.

The Living Life Assessment

Your Nurse Ambassador meets your loved one at home and reviews everything: medications, medical history, recent appointments, physician instructions, the home itself, and the concerns of everyone involved.

Usually 90 minutes to two hours, in your loved one’s own home.

Your care plan

We turn what we find into a clear plan: what needs attention now, what to keep an eye on, which appointments to book, and which resources may help.

Written in plain language, and yours to keep.

Weekly visits and family updates

Your Nurse Ambassador visits on your membership schedule, goes to appointments when needed, and sends your family a plain-language update after every visit. With your loved one’s permission, you always know what’s happening.

This is the part that does not end. It is the rhythm the rest of it is for.

WHAT WE HELP WITH

What your Nurse
Ambassador can help with

Some of it is clinical. A lot of it is the quiet, practical work that nobody else has time to do.

Medication review, reconciliation, and an easy-to-follow routine

Booking and attending appointments, preparing questions, and explaining the plan afterwards

Coordinating between specialists, pharmacies, and other providers

Care transitions: hospital to home, rehab, and assisted living

Home safety and daily living checks, from fall risks to the fridge

Introductions to trusted local physicians and specialists

Benefits and resource navigation, and help with the paperwork

Regular family updates, and family meetings when decisions need to be made

Arranging additional in-home help when it’s needed

SETTING EXPECTATIONS

What Keystone
is, and isn’t

Keystone is not a home health agency or a 24-hour care service, and we don’t replace your loved one’s doctors. We work alongside them.

Think of your Nurse Ambassador as the experienced professional who sees the whole picture, speaks up for your loved one, and makes sure every piece of their care fits together.

WHAT WE ARE

WHAT WE ARE NOT

ASSISTED LIVING AND NURSING HOMES

If your loved one
lives in a facility

A facility may have one nurse for many residents. A Nurse Ambassador gives your loved one someone whose attention is theirs: checking in, reviewing the care plan with staff, and speaking up when something is missed.

INDEPENDENCE AND DIGNITY

This is still their life, and their decision

We always work with your loved one’s permission, and we share updates with the family members they choose. Our job is to support their independence, not take over their life.

Many of the people we visit have run households, businesses, and families of their own. We start from that.

FREE 15-MINUTE CONSULT

Start with a conversation

Tell us what’s going on. In fifteen minutes, we’ll tell you honestly whether we can help and what the first step looks like.