The questions
families actually ask
What
Keystone is
Is this home health care?
Who is Keystone for?
Adult children caring for a parent, parents of children with special needs, adults living with a disability, and older adults who want an experienced nurse on their side.
Do you replace my parent’s doctors?
No. We work alongside them, making sure instructions are understood, followed, and coordinated between providers.
My loved one lives in assisted living. Can you still help?
Yes. We visit, review the care plan and medications, speak with staff, and keep you informed.
Visits and updates
What happens during a visit?
Your Nurse Ambassador checks in on your loved one’s health and wellbeing, reviews medications, looks at the home for safety, follows up on appointments, and sends your family an update afterwards.
How long is a visit?
About an hour.
Can you come to doctor appointments?
Yes. We can book appointments, go with your loved one, take notes, ask questions, and explain everything to your family afterwards.
How will I be kept updated?
After every visit, you’ll receive a clear update [by email, text, or call]. We always share information with your loved one’s permission.
Can you help with bathing, dressing, or daily routines?
That isn’t our focus, but we can help you arrange trusted in-home help when it’s needed.
Where we work, and getting started
Do I need to live nearby?
No. Many of our families live out of state. Your loved one needs to live in our service area: Jupiter and Palm Beach County.
What if my parent doesn’t want help?
That’s very common. We start with respect: a conversation, not a takeover. Our role is to support their independence, and we work with their permission.
Can you help us apply for benefits?
Yes. We help you understand which programs may apply, organize documentation, and prepare for applications and assessments. We can’t determine eligibility or guarantee approval.
Cost and membership
Does Medicare or insurance pay for Keystone?
Keystone is private pay and isn’t billed to Medicare or insurance.
What are the Ten Founding Families?
Our first ten member families, who keep [founding benefit] for as long as they remain members.
Can I change or cancel my membership?
[]